FAQ’s

VICTORY OUTREACH INTERNATIONAL

WORLD CONFERNECE 2017

FREQUENTLY ASKED QUESTIONS (FAQs)

Where will the Conference be held?

The conference will take place at the Los Angeles Convention Center ~ Main Arena “South Hall” located at 1201 S. Figueroa Street, Los Angeles, CA 90015

How much does it Cost?

Early Bird Registration Cost is $70 per person 18 Yrs & Older.

 

Is there a Deadline for “Early Bird” Cost?

Yes, the $70 registration fee goes up to $90 beginning Tuesday, January 31, 2017 at 5:00 pm (pst). Onsite registration at the door is also $90

How do I Register?

Register at www.wc.victoryoutreach.org Use your United We can User Name and Password.

What if I do not have a UWC Member #?

You can create a User Name and Password or you can use “Guest Check-Out”

When does the World Conference Start?

Monday, July 10, 2017, 6:00 p.m. Prayer (Doors open at 6:00 p.m. for Prayer)

Can I Register at World Conference?

Yes, visit the Registration Area Monday, July 10 at the Los Angeles Convention Center, South Hall Lobby Registration area.  You will receive your Wristband(s) at the LA Convention Center

When does the Conference End?

Saturday, July 15th

What about Morning Sessions?

Morning Sessions begin on Tuesday, July 11th at 8:00 a.m. (doors open for Prayer at 8:00 a.m.)

What is the suggested Dress Code?

Business Casual during the day sessions. “Sunday Best” for Evening sessions (Dresses/Skirts and Shirt & Tie for men).

UNITED WE CAN COVENANT PARTNER PREFERRED SEATING

Will there be Special Seating for Covenant Partners?

Yes. There are special seating areas based on your Covenant Partner Member Level.

How do I qualify for Preferred Seating?

To qualify for Covenant Partner Premium Seating you must have given $360 or more to UWC in 2016 and Register by January 31, 2017 and or by Registering at the general ticket price of $90 and “Upgrading” your UWC giving for 2017 to $360 by June 1, 2017

How will I know where to sit as a Covenant Partner?

Your “Covenant Partner Wrist Band” that will be mailed to you with your UWC Member Level and there will be seats reserved which are designated for your member level (refer to Seating Chart).

Other than Preferred Seats, what other benefits do I receive as a Covenant Partner?

Covenant Partners will be allowed to enter through the “Special Entrance Red Carpet” door of the South Hall Main Arena beginning Monday-Friday; Evenings at 5:30 p.m. (instead of 6:00 pm) to 6:00 p.m. and Mornings at 7:30 a.m. (instead of 8:00 am) to 8:00 a.m.

PREFERRED “EARLY BIRD” SEATING FOR GENERAL GUESTS

Is there a Deadline for “Early Bird” Cost?

Yes, the $70 registration fee goes up to $90 beginning Tuesday, January 31, 2017 at 5:00 pm (pst). Onsite registration at the door is also $90 (there is no “Nights Only pricing)

What benefits do I receive if I register as an Early Bird ?

$70.00 Preferred Early Bird cost – $90.00 after January 31st, 2017

  • Early Private Entrance to the Event; Evenings at 5:30 p.m. (instead of 6:00 pm) to 6:00 p.m. and Mornings at 7:30 a.m. (instead of 8:00 am) to 8:00 a.m.
  • Save $20.00 off General Registration Price if registered by January, 31st 2017

 

How will I know where to sit as an Early Bird?

Your “Early Bird Wrist Band”, that will be mailed to you, will designate that you will be able to sit in the seats reserved which are designated for “Early Bird” registrants (refer to Seating Chart). Early Bird seats are only reserved for a limited time period (normally up to the time that Worship begins).

FAQ – World Conference Wristbands

When will I receive my Wristbands? 

Wristbands will be mailed by May 15, 2017 to all confirmed orders

 

When will I receive my Children’s Wristbands?

Wristbands will be mailed May 15, 2017 to all confirmed orders

 

Is there a Cost for mailing?

Yes. When you place your online order, you will be automatically charged $5.95 to have your entire wristband order mailed.

 

What if I do not have a User Name / Password to Log-In?

 

You can recover your username and password by going to the following link:

https://events.victoryoutreach.org/Account/Recover

 

Where can I Pick up my Wristband(s) if I did not purchase them in time for mailing?

  • Present your WC Registration Ticket at our Registration Service area at the Los Angeles Convention Center

 

Can I change my mailing address, if we moved?

Yes, you can change your mailing address. Please visit https://events.victoryoutreach.org/Events/Entry/4

log in and click on “Order History” to update address click edit

Did my wristbands get mailed already?

After May 15th , to check on shipping progress, please visit: https://events.victoryoutreach.org/Events/Entry/4

log in and click on “Order History” to view Shipping/tracking information (adult orders only)

 

Do I have to pay a separate mailing fee for each wristband at $5.95?

No, it’s one mailing fee per Order, not for the number of wristbands.  If you paid for 5 wristbands at one time they will be shipped out all at once for that order at one mailing charge

 

I received my child’s wristband but I made a mistake and did not add one of my children.  How do I receive a wristband for that child?

Log in and add the additional child and pick up that child’s wristband at the General Registration or at the Kidz GANG Registration desk beginning Monday, July 10th

 

I received my children wristbands but I have not received mine?

If you ordered them together they will be shipped together, if not you will receive them as a separate mailing and at a separate mailing fee.

I thought the shipping was included when I paid $70 registration?

No, the $70 is the registration cost for the conference only, shipping is additional.

Can we have a representative pick up our church’s wristbands?

            Yes, if they have all of the Tickets for the wristbands being picked-up

What is World Conference Refund Policy?

We apologize but there are No Refunds allowed.

 

Someone else registered me and I have not received it yet?

Wristbands will be mailed out to purchaser’s Billing Address; you will need to request your wristband from the person who purchased your wristband for you.

 

What if I made an error on the birthdate of my child and received the wrong wristband?  How do I get the correct wristband?

Bring the wrong Wristband to the Kidz GANG Registration “Help Desk” to exchange for the correct wristband.

GENERAL INFORMATION

What does the Convention Center charge for parking?

$20.00 per vehicle for each entry (no in and out privileges and no validations. Subject to change).

What type of Public Transportation is available in Downtown Los Angeles?

METRORAIL SERVICE Metro Rail Blue Line: The Metro Rail Blue Line connects with all Metro Rail and Metro Link lines at Union Station and stops on Flower at Pico (PICO STATION), directly across from the Los Angeles Convention Center. Metro Rail fares average $1.70 each way. To plan your trip, call 1-800-COMMUTE or visit the following websites for more information regarding public transportation to and from the Convention Center:

http://www.mta.net Metro Rail and Bus system  http://www.ladottransit.com Transit System http://www.metrolinktrains.com Metrolink regional rail system

Is there an ATM?

Yes. An ATM can be found in the center of the facility, called Concourse walkway, next to the Business Center.

Where are the Restrooms located?

Restrooms are located throughout the lobby areas of the facility and in the back of each hall where  sessions are taking place.

 

Where is the Lost and Found?

At the Ushers Tables located at the back of the main arena. Lost and Found items will be secured by our Head Usher (an ID and Signature may be required to retrieve lost items). Items will then be taken to the Security Room H if no immediately claimed.

Where is the First Aid Room?

South Hall Lobby (to the Left of the main entrance doors of South Hall) and also at

West Hall Lobby (immediately outside of West Hall B Kidz G.A.N.G. and across from New Gen Halls)

Where do I report an accident?

Go to one of our Security or Ushers Representative immediately, they will get help to the person in need.

SPANISH SESSIONS AT WORLD CONFERENCE

Will there be Spanish Sessions?

Yes. Tuesday, Wednesday, and Friday Mornings Only – IMPORTANT NOTE: All Spanish speaking individuals will attend every Evening Session with the General Conference – South Hall Main arena.

Will there be Spanish Translations?

 Yes. Daily in the Main Arena during every session both Mornings and Evenings. Also, at the Youth G.A.N.G. Morning Sessions.

Where do I pick up my Translation Radio/Headset?

Translation Radios will be available to purchase inside of the Vision International Store in the South Hall Lobby. The Radio station will be provided there as well.

G.A.N.G. SESSIONS AT WORLD CONFERENCE

Will there be Youth G.A.N.G. Sessions?

Yes, in West Hall B.  Sessions are especially designed for Youth and Young Adults taking place during the mornings only. Beginning Tuesday Morning through Friday Morning

IMPORTANT NOTE: All of the Youth G.A.N.G. will attend every General Sessions in main arena (South Hall) each Evening.

Will there be Jr. High/New Gen Sessions?

Yes, in Petree Hall. Specially designed for ages 11- 14 yrs old. Beginning Tues night, Wed. morning and evening and Thurs. morning and evening. New Gen Sessions will take place in Petree Hall.  New Gen/Jr Highers will attend and join the G.A.N.G. Sessions on Tues. a.m. and Friday a.m. services.  New Gen/ Jr Highers will attend Monday pm and Friday pm General Sessions in South Hall.

 

NURSERY / KIDZ G.A.N.G. CONFERENCE

Will childcare be provided during the Conference?

Yes, in West Hall A.  Kidz G.A.N.G. Conference will take place all week, beginning Monday, July 10 thru Friday, July 14th, during General Sessions Only.

For what age groups will childcare be provided?

Nursery – Infants to 4 yrs

Located on the second floor, rooms 304-410

Kidz G.A.N.G. Conference – 5 yrs to 10 yrs

What are the Dates, Times and Location for Nursery and Kidz G.A.N.G. Conference?

Evenings Mon. – Fri. Sessions: Check-In 5:30 p.m. Check-Out at 10:00 p.m. Tue – Fri Morning Sessions: Check-In at 8:00 a.m. Check-Out at 12:00 noon

IMPORTANT REMINDER: Children Must Be Picked Up no later than the above schedule (immediately after service)

 

50TH ANNIVERSARY CELEBRATION BANQUET FAQs

 

Will there be a 50th Anniversary Celebration Banquet?

Yes, the Victory Outreach 50th Anniversary Celebration Banquet will take place at the same location – Los Angeles Convention Center South Hall; 1201 South Figueroa St, Los Angeles, Ca 90015

What date will the Banquet take place?

The Banquet will take place on the last day of Conference, Saturday July 15, 2017 – doors open at 6:00 pm

What is the cost of the Banquet Ticket?

Ticket prices are as follows:

  • Early Bird Ticket – $125.00 per person
  • After May 31, 2017, Cost is $140 per person

 

How do I purchase my Banquet Tickets?

To purchase your tickets now visit www.victoryoutreach.org, click on the 50th Celebration Banquet link.

What is included in the cost of the Banquet Ticket?

Ticket includes a wonderful three course gourmet meal, beverage and the exciting movie premier of the full length Motion Picture “Sonny”!

 

What is NOT included for the cost of the Banquet Ticket?

Ticket does not include parking. And childcare will not be provided.

How do I make sure I am sitting with my Spouse or Friends?

To ensure you are sitting together with your Spouse or friends, you may purchase a whole table (up to 10 Tickets per order) or several tickets at the same time.

  • Seating is automatic. The sooner you purchase your tickets, you will have the option for the best seats available!
  • No seating adjustments can be made once your transaction is completed.
  • Please keep in mind that seating assignments are based upon availability at the time of purchase.

What is the Deadline to purchase my Banquet Tickets?

Tickets will be on sale on-line thru July 7, 2017 or until capacity has been met.  There is no guarantee that tickets will be available for purchase during the week of World Conference

How will I receive my Banquet Tickets?

Ticket(s) will be emailed to you at the time of purchase. KEEP YOUR TICKET (s) in a safe location.

  • If tickets are lost, the original On-line purchaser can re-print the ticket by using  the same link originally sent to their email
  • Important Note:  Tickets are Non-Refundable.  Any individual holding the ticket, whether they are the ticket purchaser or not, will be scanned (and only accepted once) at door and allowed to be seated in the preassigned/selected table and seat when purchased.

INFORMATION SUBJECT TO CHANGE